IntEx Courier & Cargo

  • Vyttila, Ernakulam
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Terms and Conditions

Terms and Conditions

Effective Date: 13.06.2026
Last Updated: 13.06.2026
Company Name: IntEx Courier and Cargo
Contact Email: intexcourierandcargo@gmail.com
1. Introduction
Welcome to IntEx Courier & Cargo. By accessing our website or using our courier, cargo, logistics, import, export and shipping services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
2. Service Acceptance
By booking a shipment with IntEx Courier & Cargo, the customer confirms that all information provided is accurate, complete and lawful. We reserve the right to refuse any shipment that violates applicable laws, regulations or company policies.
3. Shipment Restrictions
Customers must not ship prohibited, restricted, hazardous, illegal, perishable, explosive, flammable or regulated items unless expressly permitted by applicable laws and approved by relevant authorities. IntEx Courier & Cargo reserves the right to inspect shipments when required for security, customs or legal compliance purposes.
4. Customer Responsibilities
The customer is responsible for:
  • Providing accurate sender and receiver information.
  • Ensuring proper packaging of shipments.
  • Supplying all required customs and shipping documents.
  • Complying with destination country regulations.
  • Declaring shipment contents accurately.
Any delays, losses, penalties or additional charges arising from incorrect information shall be the customer’s responsibility.
5. Delivery Timeframes
Estimated delivery times are provided for guidance only and are not guaranteed. Delivery schedules may be affected by customs inspections, weather conditions, transportation disruptions, government regulations, public holidays or other circumstances beyond our control.
6. Customs and Duties
International shipments may be subject to customs duties, taxes, inspections and clearance procedures imposed by destination countries. Such charges are the responsibility of the sender or receiver unless otherwise agreed.
7. Shipment Tracking
Tracking information is provided as a convenience and may be subject to occasional delays or system updates. IntEx Courier & Cargo will make reasonable efforts to provide accurate shipment status information.
8. Limitation of Liability
While we take every reasonable precaution to ensure safe handling and transportation, IntEx Courier & Cargo shall not be liable for delays, losses, damages or service interruptions resulting from:
  • Customs actions or government regulations.
  • Natural disasters or force majeure events.
  • Improper packaging by the customer.
  • Incorrect shipment information.
  • Restricted or prohibited contents.
  • Circumstances beyond our reasonable control.
Liability, where applicable, shall be limited in accordance with the service agreement and applicable laws.
9. Insurance
Shipment insurance may be available upon request for eligible shipments. Customers are encouraged to inquire about insurance coverage for valuable goods before shipment.
10. Payment Terms
All service charges, duties, taxes and applicable fees must be paid according to the agreed payment terms. IntEx Courier & Cargo reserves the right to withhold delivery or suspend services for unpaid accounts.
11. Cancellation and Refunds
Cancellation requests may be subject to administrative charges depending on the shipment status. Refund eligibility will be determined based on the nature of the service booked and expenses already incurred.
12. Website Usage
Users agree not to misuse the website, attempt unauthorized access, distribute harmful software or engage in activities that may interfere with website functionality.
13. Changes to Terms
IntEx Courier & Cargo reserves the right to modify these Terms and Conditions at any time without prior notice. Updated terms will become effective upon publication on our website.
14. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of our services shall be subject to the jurisdiction of the competent courts in Ernakulam, Kerala.
15. Contact Information

For any questions regarding these Terms and Conditions, please contact:

IntEx Courier & Cargo
3232/B, Bhuvaneswari Road, Ponnurunni, Vyttila, Ernakulam, Kerala – 682019

Phone & WhatsApp: +91 8590054020
Alternate Phone & WhatsApp: +91 7907025733
Email: intexcourierandcargo@gmail.com